Your privacy matters to cesino. This policy explains exactly what personal data we collect, why we collect it, how we protect it, and what rights you have over your information as a player on our Bangladesh-based platform.
Before reading the full policy below, here is a plain-language summary of how cesino handles your personal data across all platform interactions.
cesino collects only the personal data that is strictly necessary to operate your account, process transactions in BDT, verify your identity, and comply with responsible gaming obligations. We do not collect data beyond what is required.
cesino does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used exclusively to operate your cesino account and deliver platform services.
All data transmitted between your device and the cesino Platform is protected using 256-bit SSL encryption. Payment data processed via bKash, Nagad, Rocket, and Upay is handled through the payment providers' own secure systems.
You have the right to access, correct, or request deletion of your personal data held by cesino at any time. Submit a data request to [email protected] and receive a response within 30 days.
cesino retains your personal data only for as long as your account is active or as required by applicable standards. Account data is deleted or anonymised within 12 months of account closure, unless a longer period is required for fraud prevention or dispute resolution.
cesino uses cookies and similar technologies only for essential platform functionality, session management, and anonymous analytics. No third-party advertising cookies are placed on your device without your knowledge.
cesino ("we", "us", "our") operates the online casino and sports betting platform accessible at https://cesino.biz (the "Platform"). We are committed to protecting the personal data of everyone who interacts with our Platform, including registered players, visitors, and prospective customers based in Bangladesh and elsewhere.
This Privacy Policy ("Policy") describes how cesino collects, uses, stores, shares, and protects personal data in connection with your use of the Platform. It also outlines the rights you hold over your personal data and how you may exercise those rights.
This Policy should be read alongside the cesino Terms & Conditions and the Responsible Gaming policy. Together, these documents form the complete agreement between you and cesino regarding your use of the Platform.
cesino collects personal data in the following categories depending on how you interact with the Platform:
When you create a cesino account, we collect the information you provide during the registration process, including:
To comply with know-your-customer (KYC) and anti-money-laundering (AML) obligations, cesino may request and collect:
Each time you make a deposit or withdrawal on the cesino Platform, we record:
cesino logs data related to your gaming activity for account integrity, responsible gaming monitoring, and dispute resolution purposes:
When you access the cesino Platform, our servers automatically collect certain technical information:
If you contact the cesino support team via email or WhatsApp, or submit a complaint or feedback, we retain records of that correspondence including the content of messages, timestamps, and any attachments you provide.
cesino uses the personal data described in Section 2 for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, verification documents |
| Age and identity verification (KYC) | Date of birth, government ID, proof of address |
| Processing deposits and withdrawals in BDT | Transaction data, payment method details |
| Fraud detection and AML monitoring | Transaction data, gameplay data, IP address |
| Responsible gaming monitoring | Gameplay data, session data, limit settings |
| Customer support and dispute resolution | Communications data, account history |
| Platform security and technical integrity | Device data, IP address, session data |
| Promotional communications (opt-in only) | Email address, phone number, gameplay preferences |
| Anonymous analytics to improve the Platform | Aggregated, non-identifiable technical data |
cesino will not use your personal data for any purpose not listed in this section without first obtaining your explicit consent or updating this Policy in accordance with Section 13.
cesino processes your personal data on one or more of the following legal bases, depending on the purpose:
cesino does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share personal data only in the following limited and controlled circumstances:
To process deposits and withdrawals in BDT, cesino shares the minimum necessary transaction data with your chosen mobile financial service provider (bKash, Nagad, Rocket, or Upay). These providers operate under their own privacy policies and security standards and are not authorised by cesino to use your data for any purpose beyond completing the relevant transaction.
Where automated KYC verification tools are used, your identity documents may be shared with a verified third-party KYC partner operating under strict data processing agreements that prohibit any secondary use of your data.
Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session tokens and gameplay data required to render games on the cesino Platform. These studios receive no directly identifying personal data such as your name, address, or payment details.
cesino may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required by applicable law, court order, or where such disclosure is necessary to protect the rights, property, or safety of cesino, its players, or the public.
In the event that cesino undergoes a merger, acquisition, or sale of all or a portion of its assets, your personal data may be transferred to the successor entity. You will be notified via email and/or a prominent Platform notice prior to any such transfer, and you will be given the opportunity to close your account if you do not wish your data to be transferred.
cesino does not store full payment credentials on its own servers. When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, you are redirected to or interact directly with the payment provider's secure interface. cesino retains only transaction reference numbers, amounts in BDT (৳), timestamps, and status codes necessary for account reconciliation and dispute resolution.
All payment data in transit between your device and cesino servers is encrypted using 256-bit SSL technology. cesino undergoes periodic security reviews to maintain the integrity of its payment data handling infrastructure.
Cookies are small text files stored on your device by your browser when you visit the cesino Platform. They allow the Platform to recognise your device across page visits and sessions, and to store preferences and session information.
You may configure your browser to refuse or delete cookies at any time. Please note that disabling essential cookies will prevent you from logging in to your cesino account and accessing Platform features. Instructions for managing cookies vary by browser — please consult your browser's help documentation for guidance.
cesino does not use third-party advertising cookies, cross-site tracking pixels, or fingerprinting technologies.
cesino retains personal data for the following periods, after which data is securely deleted or irreversibly anonymised:
| Data Category | Retention Period |
|---|---|
| Account registration and profile data | Duration of account activity + 12 months after closure |
| Identity verification documents | Duration of account activity + 5 years after closure |
| Transaction and payment records | 7 years from transaction date |
| Gameplay and betting records | Duration of account activity + 12 months after closure |
| Customer support correspondence | 3 years from date of last communication |
| IP address and session logs | 12 months from session date |
| Marketing preference records | Until consent is withdrawn + 12 months |
Retention periods may be extended where data is required in connection with an active legal dispute, regulatory investigation, or AML review. In such cases, data will be retained until the matter is fully resolved plus a further 12-month period.
cesino implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, cesino will notify affected players promptly via the email address registered on their account.
As a user of the cesino Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with your registered username and the nature of your request. cesino will respond within 30 days.
The cesino Platform is strictly intended for adults aged 18 years and above. cesino does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed.
If you are a parent or guardian and believe that a minor in your care has registered on the cesino Platform, please contact us immediately at [email protected]. We will take prompt action to investigate and resolve the matter, including deletion of the minor's data and closure of the account.
The cesino Platform may contain references to third-party services, including payment providers such as bKash, Nagad, Rocket, and Upay, and game studio providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you access services provided by these third parties, their own privacy policies and terms apply.
cesino is not responsible for the privacy practices or content of any third-party service. We encourage you to review the privacy policy of any third-party service provider you interact with in connection with your cesino account.
cesino reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable standards, or Platform features. When material changes are made, we will notify registered players via email or by displaying a prominent notice on the Platform at least 7 days before the updated Policy takes effect.
The "Last updated" date at the top of this document indicates when the most recent revision was made. Your continued use of the cesino Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must stop using the Platform and contact [email protected] to arrange account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by cesino, please contact our support team using the details below:
All data-related requests should include your registered cesino username, the nature of your request, and sufficient information for us to verify your identity. cesino will acknowledge all privacy-related requests within 48 hours and provide a full response within 30 days.
Now that you understand how cesino protects your data, explore our full game library — from live casino tables to cricket betting and slots. Our platform is built on trust, transparency, and secure BDT transactions for Bangladesh players. 18+ only.