cesino is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Our responsible gaming framework gives you the tools and information needed to stay in control of your gambling activity at all times.
We have built a comprehensive responsible gaming framework so every player in Bangladesh can enjoy our platform with peace of mind. These are the six pillars of our approach.
cesino uses a mandatory KYC (Know Your Customer) process to confirm that every registered player is 18 years of age or older. Government-issued ID and proof of address are required before withdrawals are released. Age verification is non-negotiable and cannot be bypassed at any stage of account activity.
Take full control of your spending by setting daily, weekly, or monthly deposit limits on your cesino account. Once a limit is active it takes effect immediately. Requests to increase a limit are subject to a mandatory 7-day cooling-off period, while limit reductions take effect instantly to protect you right away.
Set a maximum session duration so that the Platform automatically logs you out when your chosen time is reached. You can configure a session reminder alert — displayed as a non-intrusive notification — before your session expires. This feature helps you stay aware of how long you have been playing without disrupting your experience.
If you feel you need a short break from gambling, cesino's time-out feature allows you to temporarily suspend your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out your account remains intact but access is blocked. You cannot reverse a time-out once it has been activated, ensuring a genuine cooling-off period.
Players who feel that gambling is negatively affecting their life can request a formal self-exclusion through cesino's support team. Self-exclusion periods range from 6 months to a permanent lifetime ban. Once self-exclusion is activated, cesino will close your account, return any eligible balance in BDT (৳), and prevent you from reopening an account during the exclusion period.
cesino's reality check feature sends you periodic on-screen reminders showing how long your current session has been active and a summary of net wins and losses. You may also set a maximum loss limit per day, week, or month. Once your loss limit is reached, your session is automatically ended to prevent further losses in that period.
cesino's limit tools are built directly into your account dashboard. No need to contact support — you can manage these settings yourself at any time. Here is a visual example of how your personal limits might look once configured.
* Example values shown for illustration only. Your actual limits are fully configurable within your account settings.
Cap the total amount you can deposit in any single 24-hour period. Resets at midnight BST. Reduction takes immediate effect; increases take 7 days.
Set a cap on your deposits across a 7-day rolling window. Useful for players who prefer to budget on a week-by-week basis rather than daily.
Control your monthly spending ceiling. This limit complements your daily and weekly limits and provides the broadest view of your overall budget.
Receive an in-platform notification after a set duration (e.g., 30, 60, or 90 minutes). Stay aware of time spent without being forced to stop mid-game.
Problem gambling can affect anyone regardless of how long they have been playing or how much they wager. Being honest with yourself is the first and most important step toward getting help. The signs below are widely recognised indicators that gambling may be causing harm.
If you answer "yes" to three or more of the self-assessment questions in the next section, we strongly encourage you to contact the cesino support team or consider activating a time-out or self-exclusion immediately.
Answer the following questions honestly to help gauge whether your gambling habits may be causing concern. This is not a clinical diagnostic tool — it is a starting point for reflection.
Consider each question carefully. If you answer "Yes" to three or more, please consider using cesino's self-exclusion or time-out tools, or reach out to our support team for a confidential conversation.
cesino's self-exclusion programme is designed for players who recognise that they need a meaningful period away from gambling. Unlike a short time-out, self-exclusion is a formal commitment with real consequences — it is not reversible before the chosen period expires, no matter the circumstances.
To request self-exclusion, contact our support team via email at [email protected] or WhatsApp at +880 1700-000000. Include your registered username and your preferred exclusion duration. Our team will process your request within 24 hours and send you written confirmation.
During self-exclusion, cesino will:
A half-year break — recommended as a starting point for players who feel gambling is becoming habitual but are not yet ready for a permanent ban.
A full year away from the Platform to allow meaningful lifestyle changes and professional support to take effect.
A permanent, irrevocable exclusion for players who have made the decision never to gamble with cesino again. This cannot be reversed under any circumstances.
If gambling has become a problem for you or someone you care about, reaching out is the most important step you can take. The cesino support team is available 24 hours a day, 7 days a week, to assist with responsible gaming enquiries — including activating time-outs, setting deposit limits, and processing self-exclusion requests.
All responsible gaming conversations are treated with complete confidentiality. Your request will be handled by a trained member of the cesino team who will guide you through the available options without judgement.
Players in Bangladesh who need independent support beyond the cesino Platform are encouraged to speak with a qualified mental health professional, a trusted family member, or a community support organisation in their city — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere across the country.
Gambling at cesino is meant to be entertaining and enjoyable. With your limits set and our safety tools in place, explore our full range of games — from live casino tables and cricket betting to slots and blackjack. Remember: always play within your means, and never chase losses. 18+ only.